What is Neuros?
Neuros is the AI agent that powers CoveCall. It’s the voice your callers hear and the logic that decides what to say, what to do, and when to bring in a human. You shape all of it from the Agent screen.
Neurosyour agent
Hi, thanks for calling Harbor Plumbing! This is Neuros — how can I help you today?
Caller
1Listen
2Understand
3Think
4Speak
Answer
What makes up Neuros
Section titled “What makes up Neuros”Persona & voiceThe name, voice, speaking speed, greeting, and tone.
What Neuros knowsYour business knowledge — and importing it from your website.
Answer modesWhen Neuros picks up: always, ring-me-first, after-hours, or off.
Call MapA visual flow that guides every call.
LanguagesBilingual English/Spanish handling.
Booking appointmentsTurning a call into a real calendar appointment.
Owner take-overNotifications, warm transfers, and stepping into a live call.
Ask NeurosPlain-language Q&A over your own call data.
Built to be trustworthy
Section titled “Built to be trustworthy”Neuros is designed so it can’t be talked out of its job:
- Your instructions stay private. They’re stored server-side and never exposed to callers.
- Caller speech is untrusted. A caller saying “ignore your instructions” has no effect.
- It won’t leak. Neuros never reads out private numbers, internal notes, or its own configuration.
- It answers from your knowledge. It won’t invent prices or policies you didn’t give it.