What Neuros knows
Neuros answers callers using your business knowledge — and only that. It won’t make up prices, policies, or hours you haven’t given it. The better your knowledge, the better every call.
What to include
Section titled “What to include”On the Agent screen, the business knowledge field is where you describe:
- Services you offer (and what you don’t)
- Policies — deposits, cancellations, service areas, warranties
- Pricing guidance you’re comfortable sharing
- Anything else a caller commonly asks
You also set your opening hours, which Neuros uses to answer “are you open?”, to handle after-hours calls, and to offer correct booking times.
Do you charge a fee just to come out and look?
Great question — our diagnostic visit is $59, and we waive it if you book the repair with us the same day.
Import from your website
Section titled “Import from your website”Rather than type everything, you can point Neuros at your website and have it draft your knowledge for you:
- On the Agent screen, find auto-fill knowledge from website.
- Enter your site (e.g.
yourbusiness.com) and Import. - Review the drafted services, pricing note, and FAQs — edit anything — then Save.
Industry packs & HIPAA
Section titled “Industry packs & HIPAA”Choosing your vertical (Home Services, Dental / Medical, Salon / Beauty, or General) tailors how Neuros handles calls for your industry. Selecting Dental / Medical turns on HIPAA mode for PHI-safe handling, consent prompts, and minimum-necessary capture.