Calls

The Calls screen is every call CoveCall handled, each with a summary and full transcript. New calls appear here live as they finish.

The call list

Each row shows the caller (name and number), the intent Neuros detected, when the call happened, its length, and the outcome. Click any row to open the call.

Filter and search

Filter by outcome with the pills along the top — AllBookedMessagesTransferredFlaggedMissed — or use the search box to find calls by caller, number, intent, or summary.

Export

Use Export CSV to download the filtered list (when, caller, number, intent, outcome, sentiment, flagged, duration, and summary) for your own records or reporting.

Note

When a call is in progress, a live calls panel appears at the top so you can see it happening in real time.

Call detail

Open a call to see everything CoveCall captured:

• Header — caller name and number, the outcome, plus date, duration, and the call’s sentiment. Quick actions let you call back, text the caller, or view the transcript.
• Flagged note — if the call was flagged, the reason is shown up top.
• Transcript — a verbatim, timestamped transcript. Each line is labeled by speaker: AI (Neuros), You (a human who took over), or the caller.
• AI summary — a concise summary of what happened.
• Extracted details — structured facts Neuros pulled from the call (like a name, email, or date).
• Activity — a short timeline (answered by the AI agent, owner notified, summary generated).

Tip

Looking for trends instead of individual calls? Ask plain-language questions about your call history with Ask Neuros.

Related

Owner take-overStep into a live call yourself.

Ask NeurosQ&A over your real call data.