Overview
This guide walks through every screen in the CoveCall portal. The left navigation has Overview, Calls, Agent, Call Map, Numbers, Integrations, Team, and Billing, plus an Ask Neuros button and your account menu (which holds Settings).
The Overview dashboard
Section titled “The Overview dashboard”Overview is your home screen — live agent status and key metrics over the last 14 days. At the top you’ll see whether your agent is live or off, the calls handled in the last 24 hours, and a shortcut to Open Agent.
Key metrics
Section titled “Key metrics”Four cards summarize the last 14 days, each with a sparkline:
- Calls — total calls handled, with how many came in the last 24 hours.
- Appointments booked — booked calls, and what share of calls that is.
- Minutes used — minutes consumed against your plan’s included minutes.
- Flagged for review — calls that need a human’s eyes.
Revenue recovered
Section titled “Revenue recovered”A card that surfaces value Neuros brought back — calls that would otherwise have been missed, captured and followed up.
Agent status & sentiment
Section titled “Agent status & sentiment”A larger card shows your agent’s name, whether it’s LIVE or PAUSED, its current answer mode, and any forward number — alongside all-time totals (calls, booked, last 24h) and a sentiment chart that plots recent callers from satisfied to unsatisfied.