FAQ
Getting started
Section titled “Getting started”How long does setup take?
Section titled “How long does setup take?”A few minutes. You sign up, tell CoveCall about your business, choose a voice, get or forward a number, and pick a plan. See the Quickstart.
Do I have to change my phone number?
Section titled “Do I have to change my phone number?”No. You can keep your existing number and forward it to CoveCall — your line keeps working and Neuros answers immediately. You can do a full port later if you want.
Is there a free trial?
Section titled “Is there a free trial?”Yes — 14 days free. A card is required to start, you’re not charged until the trial ends, and you can cancel anytime.
The agent
Section titled “The agent”Can I rename the agent?
Section titled “Can I rename the agent?”Yes. Neuros is the default name; rename it on the Agent screen.
Will it make up answers?
Section titled “Will it make up answers?”No. Neuros answers only from the knowledge you give it and won’t invent prices or policies.
Does it speak Spanish?
Section titled “Does it speak Spanish?”Yes — Neuros handles English and Spanish, detecting the caller’s language automatically. See Languages.
Can a real person take over a call?
Section titled “Can a real person take over a call?”Yes. You can set rules to warm-transfer to a human, and you can step into a live call yourself.
Numbers & calls
Section titled “Numbers & calls”When does Neuros answer?
Section titled “When does Neuros answer?”That’s your answer mode: answer everything, ring you first, after-hours only, or off.
Where do I see my calls?
Section titled “Where do I see my calls?”On the Calls screen — each with a summary and full transcript.
Billing
Section titled “Billing”How are minutes counted, and what if I go over?
Section titled “How are minutes counted, and what if I go over?”Each plan includes monthly AI minutes. Over that, the overage rate is $0.45/min, or turn on a hard cap so calls ring your phone instead.
What’s the one-time registration fee?
Section titled “What’s the one-time registration fee?”Depending on your region, activating a number may require a one-time registration. See Registration & consent.