Inbox — every channel in one place

The Inbox is the single record of every customer conversation Neuros handles for your business — across all three channels:

• Calls — every answered call, with its outcome, summary, and a link to the full transcript and recording detail.
• Texts (SMS) — missed-call text-backs and the two-way SMS agent. Threads respect STOP/START opt-outs automatically.
• Email — inbound customer email answered by Neuros from the same business knowledge as the voice agent.

Reading a thread

Use the channel chips (All · Calls · Texts · Email) to filter. Selecting a call opens the full call detail; selecting a text or email thread opens it in the right-hand pane with the entire back-and-forth — customer messages on the left, Neuros and your replies on the right.

Replying yourself

Type in the reply box at the bottom of a text or email thread and send — replies go out as your business (your SMS number or your reply address) and are logged into the thread, so Neuros and your team always see the full history.

Note

If a customer texted STOP, the reply box is disabled for that thread until they opt back in with START — that’s carrier compliance, not a bug.

Where email comes from

Each business gets a private inbound address that routes mail to Neuros. Wire it up once (Resend + a receiving domain) and every message lands here — see Connect email or ask Neuros itself.