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CoveCall

Call Map

The Call Map is a visual flow that guides every call. You build it from connected nodes, and Neuros follows it as guidance — it still reasons naturally with each caller, so it’s a smart guide, not a rigid phone tree.

A simple map
Startgreeting
Intent routerbooking / question
Capture / Knowledgeact on it
Endwrap up

Greet, route by intent, then book or answer — and wrap up.

Node types

Section titled “Node types”
Node What it does
Start / Greeting The entry point and opening line (one per map).
Intent router Branches by what the caller wants (e.g. booking, question, other).
Say / Message Speaks a specific line.
Capture Collects details (e.g. name, phone).
Knowledge / FAQ Answers from your business knowledge on a topic.
Condition Branches on logic (e.g. business hours, repeat caller).
Action Runs a connector action — look up a customer, check availability, book, reschedule, cancel, create a lead, update a contact, create a task, take a deposit, or send an SMS.
Send SMS Texts the caller (supports {{name}}, {{date}}, {{time}}).
Transfer / Escalate Warm-transfers, gets a human, or takes a message.
Set context Stores a value and injects context into the conversation.
Confirm Reads details back to confirm.
Custom event Your own step, with instructions for the agent.
End / Hang up Wraps up and ends the call.

Build and publish

Section titled “Build and publish”
  1. Generate a starter map (AI-drafted or a template), then edit — or build from the Add node palette.
  2. Connect nodes by dragging between them; select a node to edit its label and settings.
  3. Fix any validation errors (like a missing Start node or a dead end). Warnings are advisory.
  4. Test it in the browser from the Test panel — talk to your draft agent or do a quick text dry-run.
  5. Save to keep a draft; Publish to create a new version that governs live calls.
CoveCall Docs