Agent
The Agent screen is where you shape Neuros — how it sounds, what it knows, and how it handles calls. Changes take effect after you Save.
What you can configure
Section titled “What you can configure”- Voice & persona — the agent’s name, its voice, speaking speed, the greeting, and free-form guidance on how it should speak.
- Call settings — default appointment length, optional manual booking confirmation (approve each booking by text before it’s final), and extended usage (keep answering past your plan’s minutes and invoice the overage).
- Call-handling rules — simple “when → do” rules (for example, when it’s after hours, take a message). Neuros reads these as guidance and applies them in context.
- Business knowledge — the about / services / policies text Neuros answers from, plus your opening hours. You can also import knowledge from your website.
- Industry & languages — your vertical (Home Services, Dental / Medical, Salon / Beauty, or General), the languages Neuros speaks (English and Spanish), and HIPAA mode for medical practices.
- Escalation rules — richer rules that notify your team, warm-transfer a call, get a human on now, or take a message — by SMS, email, or call.
Learn each capability in depth
Section titled “Learn each capability in depth”This screen is the control panel; the Neuros section explains each capability:
Persona & voiceName, voice, greeting, and tone.
What Neuros knowsKnowledge and website ingestion.
Answer modesWhen Neuros picks up.
Booking appointmentsTurning calls into bookings.
LanguagesBilingual English/Spanish handling.
Owner take-overNotifications, transfers, and handoff.