Webhooks & custom actions

For teams that want to wire CoveCall into their own systems, there are two extension points on the Integrations screen.

Webhooks

Webhooks push events to a URL you own — great for Zapier, Make, n8n, or your own backend. Events include things like call completed and appointment booked.

1. In Webhooks, choose Add endpoint and paste an HTTPS URL.
2. Save it. CoveCall starts delivering events there.
3. Use Test to send a sample delivery, and Copy to get the signing secret.

Note

Each endpoint has its own signing secret. CoveCall signs every delivery so your server can verify it’s genuinely from CoveCall before acting on it. Keep that secret safe and store it as a server-side environment value — never in client code.

Custom actions

A custom action gives Neuros a tool that calls your endpoint during a call — for example, to check an order status. CoveCall posts the details captured on the call (signed), and your response can include text for Neuros to speak back to the caller.

1. In Custom actions, choose Add action.
2. Give it a name, an HTTPS URL, and a description that tells Neuros when to use it.
3. Save it, then Copy the signing secret for your endpoint to verify.

Tip

Reference your custom action from an Action node in the Call Map to place it precisely in the conversation.

Caution

Custom actions and webhooks call out to systems you control. Validate the signature on every request, and only return data you’re comfortable having Neuros say to a caller.