Persona & voice
Neuros’s persona is how it sounds and carries itself on a call. You set it on the Agent screen.
What you can set
Section titled “What you can set”- Name — what the agent calls itself when it answers (default: Neuros).
- Voice — choose from a set of natural voices, with a preview so you can hear each one before picking.
- Speaking speed — slow it down or speed it up to match your brand.
- Greeting — the opening line. Use
{business}and{persona}as placeholders, e.g.Thanks for calling {business}! This is {persona} — how can I help? - How it should speak — free-form guidance on tone and style. This is applied to every reply.
Caller
Hi, is this a real person?
NeurosAI agent
You’ve reached Harbor Plumbing’s assistant — I can help you book a visit or answer questions, and I can get a teammate on the line anytime. What’s going on?
Set your persona
Section titled “Set your persona”- Open Agent in the portal.
- Set the name, pick a voice (preview a few), and adjust speaking speed.
- Write your greeting using the
{business}/{persona}placeholders. - In how it should speak, describe the tone — e.g. “warm and upbeat, never rushed, mirror the caller’s energy.”
- Save. Changes apply to new calls.